Terms & Conditions
Last updated: September 19, 2025
1. Agreement to Terms
By accessing and using the services of 1PT Grupp Osaühing ("Company," "we," "us," or "our"), you ("Client," "you," or "your") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to all terms, you may not use our services.
2. Company Information
- Company Name: 1PT Grupp Osaühing
- Registration Number: 11481296
- Address: Ida-Viru maakond, Narva linn, A. Puskin tn 43, 20609
- Contact: [email protected]
3. Services Description
We provide professional information technology and computer support services, including but not limited to:
- IT consulting and strategic planning
- Computer support and maintenance
- Network design and implementation
- Cybersecurity and data protection
- Cloud solutions and migration
- Software development and integration
- Database management
- System integration
- IT training and support
4. Service Agreement and Scope
Specific services will be detailed in separate Service Agreements or Statements of Work (SOW). These Terms apply to all services unless explicitly modified in writing. The scope, timeline, and deliverables for each project will be clearly defined in the respective agreements.
5. Client Responsibilities
The Client agrees to:
- Provide accurate and complete information required for service delivery
- Grant necessary access to systems, data, and personnel
- Ensure backup of critical data before any system modifications
- Comply with all applicable laws and regulations
- Pay all fees according to agreed payment terms
- Maintain confidentiality of any proprietary information shared
6. Payment Terms
- Payment Schedule: As specified in individual service agreements
- Currency: Euros (EUR) unless otherwise specified
- Payment Methods: Bank transfer, as agreed upon
- Late Payments: Late fees may apply for overdue payments
- Taxes: All prices exclude applicable taxes unless stated otherwise
7. Intellectual Property
Unless otherwise agreed in writing:
- The Company retains ownership of all pre-existing intellectual property
- Custom developments may be jointly owned as specified in service agreements
- The Client retains ownership of their business data and information
- Third-party software and licenses remain property of their respective owners
8. Confidentiality
Both parties agree to maintain strict confidentiality regarding:
- Proprietary business information
- Technical specifications and systems
- Financial information
- Any information marked as confidential
This confidentiality obligation survives the termination of any service agreement.
9. Data Protection and Security
We are committed to protecting your data and comply with applicable data protection regulations. We implement appropriate security measures including:
- Encryption of sensitive data
- Access controls and user authentication
- Regular security audits and updates
- Secure data backup and recovery procedures
Detailed information about data processing is available in our Privacy Policy.
10. Service Availability and Maintenance
While we strive for maximum uptime, we do not guarantee uninterrupted service availability. Scheduled maintenance will be communicated in advance when possible. Emergency maintenance may be performed without prior notice to ensure system security and stability.
11. Limitation of Liability
To the maximum extent permitted by law:
- Our total liability shall not exceed the fees paid for the specific service
- We are not liable for indirect, incidental, or consequential damages
- We are not liable for data loss if proper backups are not maintained
- Force majeure events excuse performance obligations
12. Warranty and Support
We warrant that services will be performed with professional skill and care. Specific warranty terms and support provisions are detailed in individual service agreements. We provide:
- Professional workmanship warranty
- Correction of defects in our work product
- Ongoing support as specified in service agreements
13. Termination
Either party may terminate service agreements with written notice as specified in individual contracts. Upon termination:
- All outstanding fees become immediately due
- The Client must return any Company property
- Confidentiality obligations continue
- Data return procedures will be followed as agreed
14. Dispute Resolution
Any disputes arising from these terms or our services shall be resolved through:
- Good faith negotiation between the parties
- Mediation if negotiation fails
- Arbitration or court proceedings under Estonian law
15. Governing Law
These Terms are governed by the laws of the Republic of Estonia. Any legal proceedings shall be conducted in Estonian courts.
16. Changes to Terms
We reserve the right to modify these Terms at any time. Material changes will be communicated to clients with reasonable advance notice. Continued use of our services after changes constitutes acceptance of modified terms.
17. Severability
If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect.
18. Contact Information
For questions about these Terms or our services, please contact us: